Returns & Exchanges

Return & Exchange Condition

What is our Return Policy?

We understand there may be occasions where you wish to return an item. That is why we offer a 14 day return policy, so if for any reason you change your mind about your purchase, you can return it, in its original condition, within 14 days of the date you received it and receive a refund (Do not remove tag - The garment cannot be returned once the tag is removed).

Merchandise may not be worn, altered, or washed. Hang Tags + Hygiene stickers must be attached (without ever being removed). Please be mindful of make up, tanning products, and deodorant as we will not accept garments that have stains from trying on. All returns are subject to inspection and we reserve the right to refuse your refund if your return does not meet these requirements. We recommend shipping your return with tracking (and insurance) to ensure it makes it back to us, otherwise we will not be able to issue a refund on your item(s). Please allow up to 10 business days to process your return.

Is it easy to return items?

Please notify customer service of the exchange at info@wildkatbikinis.com with a note of your full name and order number.

CUSTOMER IS RESPONSIBLE FOR THE COST OF SHIPPING YOUR RETURN BACK TO US. WE DO NOT PROVIDE RETURN LABELS.

Should you receive damaged, defective or wrong item, please contact customer service immediately at info@wildkatbikinis.com to resolve the issue.

WE DO NOT OFFER EXCHANGES

If you need a different size, please first return the item + place a new order.

CUSTOMER IS RESPONSIBLE FOR THE COST OF SHIPPING YOUR RETURN BACK TO US. WE DO NOT PROVIDE RETURN LABELS.

Can I cancel my order?

Immediately contact info@wildkatbikinis.com. If your item has NOT been fulfilled, a full refund will be given.

**Please allow all orders 24 hours to process during business days**

We do not ship on weekends. Operating hours are Mon-Fri, 9:00AM-5:00PM (PST).

PLEASE BE ADVISED THAT DUE TO COVID-19 CARRIERS ARE EXPERIENCING DELAYS. ACCORDINGLY, SHIPPING TIMES MAY TAKE LONGER THAN LISTED BELOW & IS OUTSIDE OF OUR CONTROL.

DOMESTIC SHIPPING

Standard: 2 - 4 Business Days via USPS once processed.

Expedited Shipping - Fed Ex Overnight (1-2 Business Days). Orders received after 7am PST will be shipped the next business day.

INTERNATIONAL SHIPPING

PLEASE BE ADVISED THAT DUE TO COVID-19 WE HAVE TEMPORARILY SUSPENDED INTERNATIONAL SHIPPING TO SOME COUNTRIES.

Duties and Taxes collected at Checkout. All orders shipped DDP.

International: 2 – 5 Business Days via FedEx International Priority once processed

Can I return Final Sale Items?

Final sale items are non-refundable and cannot be returned for exchange, credit, or refunds.

What items are returnable?

Unwashed, unworn and unused items with tag and hygiene strips still attached on purchased swimwear may be returned within 14 days of the date you received it.

What is a Pre-Order?

*Items are pre-ordered due to the handiwork of each piece. Every item is handmade in Bali where each piece is sewn with quality and care. From the pattern to the finished product, WILDKAT BIKINIS delivers you imported fabrics and custom hardware. We promise you, it’ll be worth the wait!